Dopeops.com (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
If you have any questions about this Privacy Policy, please contact us at [email protected] or write to us at Kings Street, Mayfair, London, UK.
- Data Controller
Dopeops.com, operated by Dopeops, is the data controller responsible for processing your personal data.
- Information We Collect
We collect and process the following categories of personal data:
- Information You Provide Directly
- Account Information: Name, email address, phone number, billing and shipping addresses.
- Order Information: Payment details (processed through WooCommerce, see Section 4), purchase history, and order preferences.
- Contact Information: Messages, inquiries, and any additional details you provide when contacting us.
- Information Collected Automatically
- Device Information: IP address, browser type, device type, operating system, and geolocation data.
- Usage Data: Pages visited, time spent on pages, and actions taken on our website (via cookies and analytics tools).
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.
- How We Use Your Data
We process your personal data for the following purposes:
- To Fulfil Orders: Process payments, deliver products, and communicate order status.
- To Improve Your Experience: Personalize your shopping experience and recommend products.
- For Marketing: Send promotional emails (with your consent, where required by law). You can unsubscribe at any time.
- To Analyse Performance: Monitor website performance and user behavior to improve our services.
- To Comply with Legal Obligations: Prevent fraud, maintain security, and adhere to applicable laws.
- Payment Processing via WooCommerce
All payments on Dopeops.com are processed securely through WooCommerce. WooCommerce may collect and store payment information (e.g., credit/debit card details) in compliance with their privacy and security standards. We do not store your payment details.
For more information, please refer to WooCommerce’s Privacy Policy.
- Legal Bases for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To process and deliver your orders.
- Consent: For marketing communications or when you agree to cookies.
- Legal Obligations: To comply with tax, fraud prevention, and other regulations.
- Legitimate Interests: To improve our services, prevent misuse, and ensure website security.
- Sharing Your Data
We do not sell your personal data. However, we may share your data with trusted third parties, including:
- Service Providers: Payment processors (WooCommerce), shipping providers, and email service providers.
- Analytics Providers: Google Analytics and similar tools for performance monitoring.
- Legal Authorities: When required by law or for fraud prevention purposes.
All third-party providers are bound by confidentiality and are required to comply with GDPR.
- Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including:
- For active accounts, until account deletion.
- For tax and legal compliance, up to 7 years.
- For marketing purposes, until you opt out.
- Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (where legally permissible).
- Right to Restriction: Restrict our use of your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to data processing for direct marketing or legitimate interests.
- Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise your rights, please contact us at [email protected]. We will respond within one month, as required by GDPR.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for secure data transmission.
- Regular security assessments.
- Limited access to personal data for authorized personnel only.
- International Transfers
If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your privacy, such as:
- Standard Contractual Clauses (SCCs).
- Transfers to countries with adequate data protection laws.
- Children’s Privacy
Dopeops.com does not knowingly collect personal data from children under the age of 16. If we become aware that we have inadvertently collected such data, we will delete it promptly.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. Please review this Policy periodically.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Address: Kings Street, Mayfair, London, UK