Thank you for visiting Dopeops.com, the official website for Dopeops, a luxury streetwear brand based in the United Kingdom. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
- Company Information
Dopeops operates under the following business information:
Company Name: Dopeops Ltd.
Address: Kings Street, Mayfair, London, UK.
Email: [email protected].
Transaction Provider: WooCommerce.
- General Terms
2.1. Eligibility: By using our website, you confirm that you are at least 18 years of age or have permission from a legal guardian to make purchases.
2.2. Changes to Terms: We reserve the right to update these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on this page.
- Privacy and GDPR Compliance
Your privacy is important to us. Our data handling practices comply with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.
3.1. Personal Data: When using our website, we may collect the following personal data:
- Name, email address, shipping/billing address, and payment information when placing an order.
- IP address, device details, and browsing behavior for analytics and improving user experience.
3.2. How We Use Your Data:
- To process your orders and payments.
- To send transactional or promotional emails (with your consent).
- To comply with legal and regulatory requirements.
3.3. Your Rights Under GDPR:
- Access: You have the right to request a copy of your personal data.
- Rectification: You may request corrections to inaccurate or incomplete information.
- Erasure: You may request that we delete your personal data where it is no longer necessary for us to retain it.
- Restriction: You can request restricted processing of your data in certain circumstances.
- Data Portability: You can request a copy of your personal data in a commonly used format.
3.4. Data Sharing: We do not sell your personal data to third parties. However, we may share your data with trusted service providers, including WooCommerce for payment processing and logistics partners for order delivery.
3.5. Contact for Data Requests: If you wish to exercise your data protection rights, please email us at [email protected]. We will respond within 30 days.
For more details, see our Privacy Policy.
- Products and Orders
4.1. Product Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue items, or refuse any order at our discretion.
4.2. Pricing: Prices listed on our website include VAT but exclude delivery fees. Any errors in pricing will be corrected, and affected orders may be cancelled with prior notification.
4.3. Order Acceptance: An order is only accepted once you receive an order confirmation email from us. We reserve the right to refuse or cancel any order if:
- The product is out of stock.
- Payment authorization fails.
- Fraudulent activity is suspected.
4.4. Payment: All transactions on Dopeops.com are securely processed through WooCommerce. Accepted payment methods will be displayed during checkout.
4.5. Delivery: Shipping times and costs will vary depending on the destination. Any customs duties or taxes applicable to international shipments are the responsibility of the customer.
4.6. Returns & Refunds: Please refer to our Returns Policy for information on returning items and obtaining refunds.
- Intellectual Property
5.1. All content on Dopeops.com, including logos, images, designs, and text, is the intellectual property of Dopeops Ltd. You may not reproduce, distribute, or exploit this content without our express written permission.
5.2. You may use our website for personal, non-commercial purposes only.
- Limitation of Liability
To the fullest extent permitted by law, Dopeops Ltd will not be held liable for any:
- Direct, indirect, incidental, or consequential damages arising from the use of our website or products.
- Losses caused by unauthorized access to personal data beyond our reasonable control.
Nothing in these terms excludes or limits our liability for death, personal injury, or fraud caused by our negligence.
- External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.
- Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Pre-Order Policy
Thank you for supporting Dopeops during our launch phase. This pre-order policy outlines the terms and conditions for all purchases made before products are officially released.
10. Purpose of Pre-Orders
Pre-orders are available site-wide and apply to all products listed on dopeops.com. As part of our launch, pre-orders help us manage demand, streamline production, and deliver a smoother fulfilment process for our community. Placing a pre-order ensures your item will be shipped as soon as it becomes available.
11. Payment
All pre-orders require full payment at the time of checkout. This guarantees your order is confirmed and prioritized for fulfilment once inventory is ready.
12. Shipping and Launch Timeline
Estimated launch and shipping dates are provided in the cart page after items are added to your basket. These estimates are based on current production schedules and may be adjusted if necessary. Should there be any delays or changes, customers will be informed promptly via email.
13. Cancellations and Refunds
Customers may cancel a pre-order within 48 hours of purchase for a full refund. After 48 hours, pre-orders become non-refundable, as production and logistics processes begin shortly thereafter. If a product is discontinued or if Dopeops cancels the pre-order for any reason, a full refund will be issued automatically.
14. Fulfilment and Delivery
Once your pre-order is ready for dispatch, you will receive a confirmation email with tracking information. Shipping times vary based on location. Dopeops currently ships internationally unless otherwise stated at checkout.
15. Order Modifications
To update your shipping address or contact details, please contact [email protected] as soon as possible. We cannot guarantee changes can be made after fulfilment has started.
16. ReDope Program
By participating in the ReDope program, you agree to the following terms:
Eligibility
Only genuine Dopeops products are eligible for return under the ReDope program. We reserve the right to reject items that are not authentic, excessively damaged beyond repair, or pose hygiene concerns.
Return Process
Customers must complete the ReDope return form (provided via our website or customer service) and ship items to the designated ReDope return address at their own cost, unless a pre-paid return label is provided.
Condition Assessment
All returned items will be assessed by our team and categorized as:
- Grade A: Lightly worn, minor wear — will be cleaned and resold.
- Grade B: Visible wear or minor repairs needed — repaired and resold at reduced price.
- Grade C: Heavily worn or damaged — responsibly recycled.
Discount Code
Upon approval of your return, you will receive a 20% discount code valid for one-time use on our official online shop. This code is:
- Non-transferable
- Cannot be combined with other offers or sales
- Must be used within 6 months of issue
Sustainability Commitment
Items returned through ReDope will never be sent to landfill. They will either be repaired, resold, upcycled, or responsibly recycled to reduce environmental impact.
Right to Refuse
Dopeops reserves the right to decline any return that does not meet the ReDope program standards or violates the terms outlined here.
Program Changes
Dopeops may update or discontinue the ReDope program at any time. Any changes will be communicated via our website and/or email.
17. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
Email: [email protected]
Address: Kings Street, Mayfair, London, UK.
Thank you for shopping with Dopeops. We look forward to serving you!