Returns Policy

At Dopeops, we strive to ensure you are completely satisfied with your purchase of our luxury streetwear. If for any reason you are not entirely happy with your order, we’re here to help. Please read our returns policy carefully.

Eligibility for Returns

1. Timeframe: Items must be returned within 14 days of receiving your order.
2. Condition: To be eligible for a return, items must be:
   • Unworn, unwashed, and in their original condition.
   • Free from damage, stains, or odours (e.g., perfumes or smoke).
   • Returned with all original tags, packaging, and any accessories included.
3. Exclusions:
   • Sale items are non-refundable unless faulty.
   • Custom or personalized items are non-returnable unless defective.
   • Gift cards cannot be returned or exchanged for a refund.

How to Initiate a Return

To start the return process, please contact our team at [email protected] with the following details:

• Your order number.
• The item(s) you wish to return.
• A brief reason for the return.

Our team will guide you through the process and provide you with a returns address if the return is approved. Please do not send items back without contacting us first.

Return Shipping

1. Responsibility: Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
2. Shipping Provider: We recommend using a tracked and insured delivery service, as we cannot take responsibility for items lost or damaged in transit.
3. Address for Returns: Once approved, please send your return to:

Dopeops Returns
Kings Street
Mayfair
London, UK

Refunds

1. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our returns criteria.
2. Processing Time: Approved refunds will be processed within 7 business days of receiving the returned item(s). Refunds will be issued to the original payment method used at checkout.
3. Deductions: If the item(s) show signs of wear, damage, or do not meet the stated criteria, we reserve the right to reject the return or issue a partial refund.
4. Transaction Fees: Refunds will exclude original shipping costs. If any processing fees were incurred via Stripe or WooCommerce, these will not be refunded unless the item was faulty.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original purchase for a refund and placing a new order for the desired item.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us at [email protected] within 7 days of receiving your order. We will arrange for a replacement or refund, including covering return shipping costs, if applicable.

Contact Us

If you have any questions or need further assistance, please reach out to us at [email protected]. Our team is here to help!

Thank you for choosing Dopeops for your luxury streetwear needs. We value your trust and are committed to providing you with the best service possible.